Changing After Sales Services
Changing After Sales Services
In the service sector, which has changed since yesterday, what is the status of after-sales services?
In the last 10 years, the concept of after-sales, whose active structure is very different, has often settled in our minds as service and service provided.
As a result of the change in habits and expectations with today's technological development, it has become a systematic active structure.
This active structure has evolved into an organization with the following processes:
- Customer service department,
- Service management,
- Spare parts management,
- Guarantee and technical support team,
- Department of Education,
- Department of business development and coordination,
Thus, the logic of "Services" in the past has been replaced by the "After Sales Services Process". Thus, customer loyalty becomes a bond that spans many years. In parallel, the sales turnovers and profitability of companies are increasing.
As a result, competition between companies is reflected in the increasing quality of service and diversity of service to the customer.
Ertan DALDAN
